Delivery Terms & Conditions

Delivery Services & Charges

1.1 Standard Delivery – £3.99 (UK Mainland)

Estimated delivery time: 1–3 working days after dispatch.
Orders qualifying for free delivery will automatically be sent using this service.
A safe-place request or specific delivery instructions cannot be added to the parcel.
Working days exclude weekends and public holidays.

1.2 Next Working Day Delivery – £5.99 (UK Mainland)

Orders placed before the daily cut-off time (e.g., 12:00 pm) will be dispatched the same working day.
Orders placed after the cut-off time or during weekends/public holidays will be dispatched the next working day.
Recommended for orders containing live plants to ensure freshness and quality on arrival.

1.3 Free UK Delivery – Orders Over £49.99

Automatically applied at checkout when the order total reaches £49.99 or more.
Sent via Standard Delivery only (estimated 1–3 working days after dispatch).
Upgrades to Next Working Day Delivery remain chargeable.

2. Dispatch Information

We aim to dispatch all orders as quickly as possible; however, during busy periods dispatch times may vary.
You will receive a confirmation email once your order has been dispatched.
Delivery times are estimates provided by the courier and are not guaranteed.

3. Delivery Restrictions

Delivery instructions such as "leave in porch", "leave with neighbour", or requests for a specific safe place cannot be included on your parcel label.
If you are not home, the courier may attempt delivery, leave a card, or offer collection options depending on their policy.

4. Plant Orders

For orders containing live plants, we strongly recommend selecting Next Working Day Delivery to minimise transport time and ensure plants arrive in the best possible condition.
We are not responsible for delays caused by choosing a slower delivery method.

5. International Shipping

We currently do not ship outside of the United Kingdom.
Orders placed with international delivery addresses will not be processed and may be cancelled.

6. Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact us within a reasonable time after the expected delivery date.
We may require photographs or additional information to resolve the issue.
Once a parcel has been accepted by the courier, delivery times are outside our direct control.

7. Address Accuracy

Customers are responsible for ensuring all delivery address details are entered correctly at checkout.
We cannot accept responsibility for lost or delayed orders due to incorrect address information.

Need Help with Delivery?

If you have any questions about delivery methods, shipping costs, or need to update your delivery information, our customer service team is here to help.

Please contact us through your account dashboard or reach out to our support team for assistance with your delivery needs.